Data Privacy Policy
This Privacy Policy explains how Luckydays Casino collects, uses, stores and protects personal and technical information when you create an account, place bets or use our services. We take your privacy seriously and describe below the categories of data we handle, how we use that data, the choices available to you and the steps we take to keep your information secure.
Types of data we collect
We collect information that is necessary to operate your account, process transactions and provide customer support. Data we collect falls into three main categories: personal data, technical data and transactional data.
Personal data
Personal data includes information you provide when registering or verifying your account, such as your name, email address, date of birth, contact details, identity documents where required, and payment or billing details. We also keep account credentials and preferences you set in your profile.
Technical data
Technical data covers device and connection information that helps us deliver the service. Examples include IP address, browser type and version, device identifiers, operating system, language settings and usage logs. We may also collect anonymised or aggregated data for analytics.
Transactional data
Transactional data relates to your activity with us: deposits and withdrawals, wagers, game history, winnings and losses, bonuses used and customer support interactions. This information helps us manage your account and resolve queries.
How we use your information
We use collected data to create and manage accounts, process payments, verify identity, prevent fraud, and provide customer support. Information is also used to personalise your experience, improve our services, and, where you consent, send promotional messages. We only process data for legitimate business purposes and to comply with legal requirements.
Data protection practices
We protect data using technical and organisational measures such as encryption, access controls and secure storage. Access to personal information is limited to authorised personnel who require it to perform their duties. While we strive to protect data, no system is completely immune to risk, and we aim to respond promptly to any security incidents.
Cookies and tracking technologies
We use cookies and similar technologies to operate the site, remember your preferences, analyse usage and deliver relevant content. Some cookies are essential for account functions; others support analytics or advertising. You can manage cookie preferences through your browser or account settings.
User rights
You have rights over your personal data, including the right to access, correct, restrict processing, object to certain uses, and request deletion. You may also withdraw consent to direct marketing at any time. Exercise these rights via your account settings or by contacting our support channels.
Access, correction and deletion of data
You can update many details directly in your account. For account closure, deletion requests or complex changes, contact support and we will guide you through verification steps required to process your request.
Information sharing and third parties
We share personal data with service providers that help us operate the platform, such as payment processors, identity verification services, fraud prevention partners and customer support providers. We require these partners to maintain appropriate safeguards. We may also disclose information when required by law or to protect rights and safety.
Privacy policy updates
We may update this policy to reflect changes in our practices. Material changes will be posted on the site and, where appropriate, notified through your account. Continuing to use our services after updates means you accept the revised policy.