Our support team is ready to help with account questions, technical issues or feedback about the online casino, slots, live casino tables, active promotions and featured games. We can assist with withdrawals, payment methods, bonus balance, free spins and live betting queries. Contact us for account verification, site access or to report recent wins. Help is available via convenient channels at any stage of play. You can also ask about verification steps or bonus balance queries.
| Department | Contact |
|---|---|
| Customer support | [email protected] (email and live chat) - account, withdrawals, payment methods, promotions |
| General enquiries | [email protected] - billing, payments and general questions |
| Affiliate enquiries | [email protected] - partner sign-up, tracking and commissions |
| Phone | +1 312 847 2093 (voice support, urgent enquiries) |
| Working hours | Mon-Fri, 09:00-18:00 |
Email assistance
Email is the preferred contact method for detailed requests, account-related issues, or when documents or explanations are required. To avoid delays, include a clear subject line, a concise description and up-to-date contact details. Attach any relevant documents and state preferred times for follow-up so we can respond accurately and quickly.
Submit your enquiry
Response Time
Our support team aims to respond to most inquiries within one business day. Simple requests are usually handled quickly; however, more complex cases or those requiring document checks may take longer depending on their nature. For urgent matters use live chat for fastest help; email replies can take a bit longer.
Feedback
We’d love to hear your feedback, suggestions or ideas for improving the site. Every message is read carefully by our team and helps shape new features, faster support and clearer information. Share your thoughts anytime and we use them to improve the service and make the experience smoother for all players.